This is to introduce you to the policies Pullman Transit has implemented for our Dial-A-Ride service. Dial-A-Ride currently runs Monday through Thursday 7:00 AM to 12:30 AM; Friday from 7:00am to 3:00am and Saturday from 9:30 AM to 3:00 AM. In order to accommodate our clients better, we are asking for your cooperation abiding by the following policy:
1. All riders must meet our eligibility requirements to utilize our service. Persons over the age of 65, or with a disability, medical condition, or temporary injury that prevents them from utilizing our fixed route service are eligible to use Dial-A-Ride. Please see our application that you are required to complete and return to our office before you are considered an eligible rider.
2. Our office hours are Monday through Friday from 7:00AM to 7:00 PM, and Saturday from 9:30 AM to 6:00 AM. We have installed an answering machine to receive your requests for rides after our office hours. Please call 332-5471 and leave your name, number, date and time of desired ride and we will return your call to confirm your ride with you.
3. All rides should be scheduled at least 24 hours up to 4 weeks prior to the time that you need the ride. We do not encourage rides that are scheduled the same day. We realize that on occasion unforeseen circumstances arise, and a same day request may be unavoidable. On those occasions we will accommodate rides on a first come first serve space available basis. We have the capability of scheduling rides up to four weeks in advance.
4. The price of a one-way ride is 40 cents. All rides must be paid at the time of service. Drivers are not allowed to make change or take tips. For your convenience you may purchase tokens in the Finance Department at City Hall and at the WSU Visitor Center at 225 N Grand.
5. To allow us to accommodate all riders please be ready and waiting for your ride at least 5 minutes early. If you are not ready when the driver arrives, the driver must continue on to the next ride. If you would still like a ride, it will be your responsibility to call our office to reschedule.
6. Drivers are not allowed to deviate from their pre-arranged rides. If you need a change made in your ride, please call the office, do not tell the driver when s/he picks you up.
7. If you need to cancel a ride, we need as much notice as possible, at least one hour. You will not be charged for rides that are cancelled.
8. If you have more than one ride scheduled for a day, and you do not show up for the first ride, the remainder of your rides for that day will be cancelled. If you would still like a ride, it will be your responsibility to call our office to reschedule and we will accommodate your ride on a space available basis.
9. Drivers are not allowed to run personal errands for patrons. Drivers performing such tasks as mailing mail, making deposits, filling prescriptions and buying groceries do so strictly against our policy.
10. We have a one step rule in regards to wheelchairs. The driver will be more than happy to help you up or down a step, but we must limit this to one step for your safety and the health of our drivers. For special consideration regarding this policy please contact our office prior to the time of the needed ride.
11. Dial-A-Ride is unable to provide campus-to-campus rides. If you need a campus-to-campus ride, please contact the Disability Resource Center at 335-1566 to make those arrangements.
12. We are more than happy to accommodate "guests" on a space availability basis. The guest does not need to be eligible for Dial-A-Ride, but it will cost 40 cents each way for their ride. If you require an aide, they ride without charge. Please advise the dispatcher when you schedule your rides if you will have a guest or an aide riding with you.
13. Pullman Transit has adopted a "No-Show" Policy for riders who schedule rides, and cancel the ride with less than one hour advance notice, or fail to show up. After several "no-shows", we have the right to suspend you from the service. Due to the increase in demand for our service we will be enforcing the No-Show policy.
You must complete an application form and return it to Michael Wagner at Pullman Transit 775 NW Guy street Pullman WA 99163 or E-mail to michael.wagner@pullmantransit.com to be considered a registered rider. If you have any questions about this form please call and ask.
On our application there is a place to indicate if you are interested in requesting ADA certification. Because our service is a "Senior Service" with ADA service integrated into our regular service, ADA certification is not mandatory for our service, and you are not required to meet that criteria to be eligible for our service. Your request for ADA certification has no bearing on whether you can use Pullman Transit's Dial-A-Ride if you are over 65. The ADA certification lets you access other Transportation Agencies nationwide, when you are visiting that particular area, without going through their certification process. After reading the accompanying ADA information, if you have any questions, please call Michael at 338-3249.
The staff at Pullman Transit strives to offer personal service to all of our patrons. If at any time you have any questions or comments about our service, please call Michael Wagner, Accessibility Specialist, at 338-3249.